The website begins by defining what a PPI claim is. They then proceed to explain the eligibility criteria to claim back your PPI before providing a detailed step-by-step guide to the process. FCA also provides free letter templates that can be used throughout the process and they have a customer service hot line. The website is accessible through http://www.fca.org.uk/consumers/financial-services-products/insurance/payment-protection-insurance/claim-ppi
