This website shows a step-by-step procedure on how to join thousands of individuals who have received over £20 bn on PPI refunds. The websites also provides special instructions on how to deal with an offer and on how to lodge a complaint. The website comes with frequent Ask Questions (FAQ) section that guides the users, thus making the PPI claims process an awesome experience. The website can be accessed at http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance